Refund Policy
Effective September 7, 2026
What you buy from us is mostly a customised digital product, made for you within hours of payment. That shapes what can be refunded. The rules below are the whole policy; where a rule says “non-refundable”, we mean it, and where it says “refunded”, we do it without argument.
1. Verified Itinerary ($10) and the itinerary part of every plan
- Before delivery: if you ask to cancel before we send the itinerary, you get a full refund. We usually start within a few hours of payment, so ask quickly.
- After delivery: once the itinerary has been sent to your email or chat, it is non-refundable. It is a personalised digital product whose value is delivered on receipt. One round of changes is included instead.
- The halal planning add-on follows the same rule: refundable before the itinerary is sent, non-refundable after.
2. Reservations on Booked & Companion plans
- A reservation we could not secure, where you also decline the equal alternative we offer, is refunded at $12 per reservation (the same price as an extra booking). This is our promise on the homepage and it stands.
- Reservations not yet attempted when you cancel the trip are refunded at $12 each.
- Reservations already made that you later cancel, change or miss are not refunded. Any deposit or no-show fee the venue charges is between you and the venue.
- Same-day reminders and the human chat companion are included in the plan price and have no separate refund value. They are not refunded once your trip has started.
3. When we refund in full
- We cannot take your request at all (for example a destination or trip type we don't cover). We tell you within 24 hours and refund everything.
- We fail to deliver the itinerary within 72 hours of payment for reasons on our side.
- You were charged twice or charged the wrong amount.
4. What is not a refund reason
- A venue closes, changes hours or refuses service after the check date on your itinerary. We check on that date; we cannot control what happens after it. Ask us and we will suggest an alternative.
- You change your dates or destinations after the itinerary is delivered. Changes beyond the included round are quoted separately.
- You did not read the itinerary, or preferred a different restaurant to the one you asked us to book.
- Weather, strikes, illness, visa refusals or other events outside our control. Reservations not yet attempted are still refunded under section 2.
5. How to ask
Write to ceo@b4our.com (or the chat channel you used) with your reference number (KT-…) within 14 days of the event you are asking about. We answer within 2 business days. Approved refunds go back to the PayPal account or card you paid with, normally within 5 to 10 business days depending on your bank. You may also open a PayPal dispute; we respond to those with the same rules.
6. Your legal rights
Nothing here reduces rights you have under the consumer law of the country where you live. If a rule above conflicts with a mandatory right of yours, that right wins for you.